1. Introduction

Welcome to Heathrow Airport Transfers. These Terms and Conditions (“Terms”) govern the services provided by Heathrow Airport Transfers (“we”, “our”, “us”) to passengers (“you”, “your”, “customer”) using our private hire and airport transfer services.

By booking a service with us, you agree to abide by these Terms. Please read them carefully before making a booking. If you do not agree with any part of these Terms, you should not use our services.

We reserve the right to update these Terms at any time without prior notice. The latest version will be available on our website, and continued use of our services constitutes acceptance of any amendments.

2. Our Services

We provide professional and licensed private hire transfer services, including but not limited to:

• Airport Transfers: Private transfers to and from Heathrow Airport and other UK airports (Gatwick, Luton, Stansted, London City).
• Meet & Greet Services: A professional driver waiting at the arrivals hall with a name sign.
• Inter-Airport Transfers: Seamless transport between major UK airports.
• Business & Executive Transfers: Premium vehicle options for business travellers.
• Family & Group Transfers: Spacious MPVs and minibuses for families and larger groups.

All bookings are subject to vehicle availability.

3. Booking Process

3.1 How to Book

Bookings can be made through our:

• Website: www.heathrowairporttransfers.com
• Phone: [Your Contact Number]
• Email: [Your Contact Email]
• Third-party channels: (if applicable)

You must provide accurate details, including pickup location, destination, date, time, passenger count, luggage details, and special requirements.

3.2 Booking Confirmation

• A booking is only confirmed once you receive a confirmation email or text message from us.
• If you do not receive confirmation, please contact us immediately.

3.3 Payment Methods

We accept payments via:

• Credit/Debit Cards
• PayPal
• Online Bank Transfer
• Cash (subject to driver availability)

Full payment may be required at the time of booking.

4. Pricing & Additional Charges

4.1 Transparent Pricing

• Our fares are fixed and agreed upon at the time of booking.
• Prices may vary based on journey distance, vehicle type, and special requirements.

4.2 Additional Charges

The following additional charges may apply:

Charge Type	Amount/Condition
Waiting Time Fee	15 minutes free for airport pickups, then charged per minute.
Parking Charges	As per the airport’s official rates.
Extra Stops	Additional charges apply for extra stops requested during the journey.
Out-of-Hours Service	Premium rates may apply for bookings between 22:00 – 05:00.
Holiday Surcharge	Additional charges apply on Christmas, New Year, and public holidays.
Special Requests	Additional fees for child seats, executive/luxury vehicles, or excess luggage.

Any changes to your journey after booking may result in fare adjustments.

5. Cancellation & Refund Policy

5.1 Free Cancellations

You can cancel your booking free of charge under the following conditions:

• Standard Bookings: Cancellations made at least 12 hours before pickup.
• Executive/Luxury Transfers: Cancellations made at least 24 hours before pickup.

5.2 Late Cancellations & No-Shows

If you cancel within the chargeable period or fail to show up, the following charges apply:

Booking Type	Cancellation Fee
Standard Booking	50% of fare (if cancelled within 12 hours of pickup)
Executive/Luxury Booking	100% of fare (if cancelled within 24 hours of pickup)
No-Show	Full fare will be charged

A no-show occurs when the passenger fails to meet the driver within 60 minutes of the pickup time (airport) or 15 minutes (non-airport locations) without prior notice.

5.3 Refund Policy

• Approved refunds will be processed within 5-7 business days.
• Refunds are issued via the original payment method.

6. Passenger Responsibilities

6.1 Luggage Policy

• Each passenger is allowed standard luggage (one suitcase + one hand luggage).
• Extra luggage must be declared at the time of booking.
• The company is not responsible for lost, damaged, or stolen luggage.

6.2 Conduct in Vehicles

Passengers must:

• Wear seatbelts at all times.
• Not consume alcohol, smoke, or use illegal substances.
• Respect the driver and vehicle; any damage caused by a passenger will incur repair costs.
• Follow safety and security guidelines provided by the driver.

The driver reserves the right to refuse service if passengers display aggressive or inappropriate behaviour.

7. Flight Delays & Waiting Time

7.1 Flight Monitoring

• We monitor all flights in real-time and adjust pick-up times for delays at no extra cost.
• If a flight is cancelled, the customer must notify us immediately to reschedule or cancel.

7.2 Waiting Time Charges

• Airport Pickups: 15 minutes free waiting time for domestic flights, 30 minutes for international flights.
• Other Pickups: 10 minutes free waiting time.
• After the free waiting period, additional waiting charges apply per minute.

8. Liability & Limitations

8.1 Service Guarantee

• While we strive to ensure timely service, we are not responsible for delays caused by factors beyond our control, including traffic, weather, roadworks, strikes, or flight disruptions.
• We are not liable for missed flights, connections, or financial losses resulting from delays.

8.2 Personal Belongings

• Passengers are responsible for their personal belongings.
• Any lost items found in vehicles will be kept for 28 days and can be collected upon proof of ownership.

9. Data Protection & Privacy

We collect and process personal data in line with our Privacy Policy. Your details are used only for booking purposes and will not be shared with third parties unless required by law.

For more information, visit our Privacy Policy page.

10. Governing Law & Disputes

These Terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.