Welcome to Heathrow Airport Transfers. Your privacy is important to us, and we are committed to protecting any personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and booking platforms.

By using our website (www.heathrowairporttransfers.com) and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect and process the following types of personal data:

1.1 Information You Provide to Us

• When Booking a Service: Name, phone number, email address, pickup/drop-off locations, flight details, payment information.
• When Contacting Us: Any details you provide via phone, email, or our website contact forms.
• When Creating an Account: If applicable, username, password, and profile information.
• Feedback & Reviews: Any information you voluntarily share when leaving a review or providing feedback.

1.2 Information We Automatically Collect

When you visit our website or use our services, we may automatically collect:

• Device Information: IP address, browser type, operating system, and device model.
• Usage Data: Pages visited, time spent on the website, and interactions with features.
• Cookies & Tracking Technologies: See our Cookies Policy for details on how we use cookies.

1.3 Information from Third Parties

• If you book our services through third-party platforms, we may receive limited personal data to process your booking.
• Payment Processors: We do not store full payment details but may receive confirmation of transaction success/failure from payment providers.

2. How We Use Your Information

We process your data for the following purposes:

Purpose	Legal Basis
To process bookings and provide airport transfer services	Performance of a contract
To communicate with you about bookings, inquiries, or customer support	Legitimate interest
To process payments and issue invoices	Performance of a contract
To personalise and improve our services and website	Legitimate interest
To send promotional emails, special offers, or service updates (if opted-in)	Consent
To comply with legal obligations and prevent fraud	Legal requirement

You can opt out of marketing communications at any time by clicking “unsubscribe” in emails or contacting us.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share your data with:

• Service Providers & Partners: Trusted third-party providers assisting with payment processing, analytics, or technical support.
• Drivers & Chauffeurs: To facilitate your booked airport transfer service.
• Legal Authorities: If required by law or to protect against fraud, security threats, or abuse.

All third-party processors comply with GDPR and UK data protection laws to ensure your data remains secure.

4. How We Store & Protect Your Data

We take appropriate security measures to prevent unauthorised access, alteration, disclosure, or destruction of your personal information.

4.1 Data Security Measures

• Encryption: Secure encryption protocols for online transactions and data storage.
• Access Controls: Restricted access to personal data for authorised staff only.
• Regular Audits: Periodic reviews of data protection measures.

4.2 Data Retention

• We retain booking details for up to 5 years for legal and accounting purposes.
• Marketing data is retained until you unsubscribe.
• If you request data deletion, we will remove your personal data unless legally required to retain it.

5. Your Rights Under GDPR & UK Data Protection Laws

You have rights over your personal data, including:

5.1 Right to Access

You can request a copy of the personal data we hold about you.

5.2 Right to Rectification

If your information is inaccurate or incomplete, you can request corrections.

5.3 Right to Erasure (“Right to Be Forgotten”)

You can ask us to delete your personal data, subject to legal and contractual obligations.

5.4 Right to Restrict Processing

You can request that we limit how we use your data in certain circumstances.

5.5 Right to Data Portability

You can request a copy of your data in a machine-readable format to transfer it elsewhere.

5.6 Right to Object

You can object to the processing of your data for direct marketing.

5.7 Right to Withdraw Consent

If you have given consent for data processing, you can withdraw it at any time.

To exercise any of these rights, contact us at [Your Email]

If you believe we have misused your data, you can also file a complaint with the UK’s Information Commissioner’s Office (ICO).

6. Cookies & Tracking Technologies

Our website uses cookies to enhance user experience and collect analytics data.

6.1 What Are Cookies?

Cookies are small files stored on your device that help us recognise you on future visits.

6.2 Types of Cookies We Use

Cookie Type	Purpose
Essential Cookies	Required for website functionality (e.g., login, payments).
Analytical Cookies	Helps us understand user behaviour and improve services.
Marketing Cookies	Used for advertising and personalised promotions.

6.3 Managing Cookies

You can control or disable cookies in your browser settings. However, some website features may not function correctly if cookies are disabled.

For more details, please see our Cookies Policy.

7. Third-Party Links & External Websites

Our website may contain links to third-party websites (e.g., airport websites, travel services). Clicking on these links may allow third parties to collect data about you. We are not responsible for their privacy practices.

We encourage you to review the Privacy Policy of any external website before sharing your data.

8. International Data Transfers

If we transfer your data outside the UK or EEA (European Economic Area), we ensure:

• The receiving country has adequate data protection laws.
• Standard Contractual Clauses (SCCs) or other legal mechanisms safeguard your data.

9. Updates to This Privacy Policy

We may update this policy to reflect changes in regulations or business operations. The latest version will always be available on our website.

Last Updated: 03 March, 2025